Free Shipping on orders 65$+

FAQs

Answers Made Easy!

MAY I STILL ORDER IF I LIVE OUTSIDE THE UNITED STATES?

Currently, we offer shipping to Canada. For other countries contact us directly and we can arrange it. International shipping rates will apply. Please note that we will not ship merchandise if we are unable to verify your billing address. International orders may require additional business days for delivery.

I’M HAVING PROBLEMS COMPLETING MY ORDER

Please contact customer care at customerservice@thegraylabel.com or (949) 478-1389

HOW DO I TRACK MY ORDER STATUS?

When your order ships, you will receive an e-mail containing your tracking number.  If you have any questions regarding your order and you created a customer account with TGL you can check the status of your order online. Otherwise you can always contact us at customerservice@thegraylabel.com.

HOW DO I CANCEL OR CHANGE MY ORDER?

Customer service and quick delivery is our top priority. As such, we move very quickly to process and ship your order. Please contact us and we will do everything we can to accommodate your needs. Sometimes, once an order has been placed, we are unable to make any modifications to the order, including cancellations. If you put an invalid address, your order will ship to that address and will be returned to the warehouse. A new shipment will have to be generated and additional shipping charges will apply.

I WANTED TO ORDER AN ITEM LISTED “OUT OF STOCK” WHAT DO I DO?

If you have an “out of stock” item listed in your shopping cart, email customerservice@thegraylabel.com to find out if you can still order the item and what the expected ship date will be. TGL makes every effort to keep adequate stock of the items listed on our website.

INCORRECT OR FAULTY ITEMS:
Items that are damaged in transit, break prior to wearing or have a manufacturing defect and are reported to TGL within 30 days of shipment are eligible for exchange. Replacements will be processed upon our receipt of faulty or damaged jewelry or item. Replacement items ship free to customers at TGL’s expense.

Contact customerservice@thegraylabel.com with any questions you may have regarding returns.

HOW DO I CARE FOR MY JEWELRY?

Please handle your jewelry with care and treat it just like you would fine jewelry. Many of our pieces are delicately crafted and are fragile and, therefore, we recommend you take the following precautions:

  • Always remove your jewelry before entering water. Please take off your jewelry before you shower, bathe, or swim.
  • Take off your jewelry when using harsh chemicals, using hairspray, applying beauty products or entering extreme heat or cold which could affect the finish and luster.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following forms of payment for online transactions: MasterCard, Visa, Discover, Amex

HOW DO I CONTACT TGL?

We want your feedback and we are here to help! You can contact us regarding general questions or comments by e-mail at customerservice@thegraylabel.com

WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD PARTIES?

No, we value your privacy. We will not share or sell our mailing list or e-mail list to anyone.